FAQ

FAQ (Frequently Asked Questions)

Do You Have A Question?

We have created TheAwristocrat.com to be as easy and intuitive to use as possible; however, if you have any questions whatsoever, we will do our utmost to see that they are answered to your complete satisfaction.

Please contact us or give us a call at 1-800-778-1580 (or +1-402-564-3310) with your comments, questions, and/or suggestions.

The most common questions will be answered below...

Please Note: Items that offer "Free Shipping to Most Western Countries" (such as Custom Debossed Silicone Bracelets and Customized Embossed Rubber Wristbands) include all shipping fees; however, CAS Enterprises, Inc. & TheAwristocrat.com have no control over various countries' Customs Fees, Duties, or Tariffs and do not cover those expenses.

TheAwristocrat.com Guarantees...

Satisfaction Guaranteed

TheAwristocrat.com Guarantees Your Complete Satisfaction - 100%

Return policy:

If your order is not fulfilled to your EXACT specifications or if you are not 100% Completely Satisfied for ANY reason, simply return your order to us. We will immediately redo your order at no additional cost to you or, if you prefer, simply refund you the amount paid for any returned items.

The bottom line: We will do whatever it takes to earn your future business and to ensure that you are completely satisfied each and every time.

Price Match Guarantee

TheAwristocrat.com will MEET and BEAT any competitor's price!

TheAwristocrat.com takes pride in its ability to MEET AND BEAT any legitimate advertised price on the internet. Whether it is prior to making a purchasing decision or within 30 days after placing your order with TheAwristocrat.com, if you find a lower price (including all artwork, setup, and shipping fees) anywhere else we will not only match it - WE WILL BEAT IT! Simply provide us with the website address so that we can verify the pricing.

The bottom line: TheAwristocrat.com wants your business! We are confident that once you experience the incredible value of our products and our exceptional customer service, you will continue to do business with us.

TheAwristocrat.com concentrates on relationships - not sales.

Payment Options: If it converts to cash, we accept it! Visa, Mastercard, AMEX, Discover, Google Checkout, PayPal, Check, eCheck, Wire Transfers, and Purchase Orders.

Shipping: We ship UPS Ground for FREE on all orders over $50; however, you may upgrade your shipping option to 3-Day Select, 2nd Day Air, or Next Day Air if you need your order super fast.

Production Time & Deadlines: Production time varies from 2 business days to 3 weeks depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we'll do everything within our power to meet it.

Mixing Colors & Sizes: We believe in giving you the "Best Deal on the Planet;" so, it is usually possible for us to give you quantity pricing regardless of the number of colors or sizes (this is not always possible; but, we'll work with you). If the message/artwork is changed, there may be a small additional setup fee.

Setup Fees: There are NO SETUP FEES on any items listed in our catalog; however, an additional (small) setup fee may be charged for multiple messages and/or sizes in order to give you the best quantity pricing possible. There are setup fees on foam fingers, spirit sticks, some pens, tote bags and backpacks.

Artwork Requirements: NONE! We have accepted scanned napkin drawings in the past and made them work! Of course, good vector artwork or a high resolution JPG will enable us to give you the best quality product possible.

Pre-production Proofs: Proofs are available upon request for FREE! We find it to be outrageous that others actually charge for this service! We want your order to be completed to your exact specifications and exactly how you have envisioned it.

Trademark Usage: We assume that all artwork or other materials submitted by you is in full compliance with all applicable laws regarding trademarks, service marks, copyrights, or other similar intellectual property protection.

Pricing: We try to keep our prices as consistent and as low as possible; however, all pricing is subject to change without notice. Please check back online or call 1-800-778-1580 to verify current pricing.